For Apple iOS 14.1 or Later:

- Go to your iPhone/iPad Settings.

- Tap Privacy & Security.

- Tap Bluetooth.

- Turn on Bluetooth for ZIIP.

- Open the ZIIP App on your iPhone/iPad.

- Turn on your ZIIP device.

- Select the treatment to sync.

- The device will flash/beep three times once synced.

- Start your treatment.

This should resolve the issue. However, if it doesn’t, try uninstalling and reinstalling the ZIIP App, then repeat the steps above.

If your device still isn’t syncing, please use the contact form and provide the email address associated with your ZIIP App account, and we’ll be happy to look into this further.